fd66's Privacy Policy

fd66 ("we", "us", or "the platform") operates a safe and reliable online gaming service for users in Bangladesh. When you use the fd66 website or application, certain personal information is shared with us. This privacy policy is designed to fully inform you about how that information is collected, used, stored, and protected.

By using this platform, you agree to all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. If the policy changes, we will update it on this page and notify you where applicable.

Section 1 What Information We Collect

fd66 may collect the following types of information to provide its services:

1.1 Identity Information

Your name, date of birth, email address, and mobile number provided during account registration are collected. As a responsible gaming platform, verifying user age is a priority for fd66. This service is only available to those aged 21 and above.

1.2 Financial Information

Payment-related information required for deposit and withdrawal processes is collected. When you use our supported payment methods — bKash, Nagad, Rocket, and bank transfer — your mobile banking number or bank account details are stored securely. Full card numbers or complete banking credentials are never stored.

1.3 Technical and Device Information

Your browser type, device identifier, operating system, IP address, and page-view logs are collected automatically. This information is used to maintain platform security, prevent fraud, and improve service quality.

1.4 Gaming Activity Information

Betting history, transaction logs, win/loss records, and bonus usage details are retained for the platform's internal processing.

Section 2 Purpose of Using Information

fd66 uses your information only for the following legitimate purposes:

• For creating, managing, and verifying accounts.
• For processing deposit and withdrawal transactions.
• For providing promotional offers, bonuses, and VIP program benefits.
• For customer support and complaint resolution.
• For preventing fraud, money laundering, and illegal activities.
• For platform security and technical improvement.
• For meeting relevant legal obligations.
• For implementing responsible gaming measures.

Your information is not used beyond the purposes listed above. Your consent is obtained before sending marketing communications, and you may withdraw it at any time.

Section 3 Cookies and Tracking Technology

The fd66 website uses cookies and similar technologies. Cookies are small text files stored on your device that make page navigation easier, maintain your login status, and remember your preferences.

Types of cookies we use:

• Essential cookies: Required for the core functionality of the service; these cannot be disabled.
• Functional cookies: For remembering your language and interface preferences.
• Analytics cookies: For monitoring and improving website usage; no personal identity is linked.
• Security cookies: For detecting fraud and misuse.

You can control cookies by changing your browser settings, but disabling essential cookies may cause some parts of the service to stop working.

Section 4 Information Sharing and Third Parties

fd66 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases to operate the service:

4.1 Service Provider Partners

Selected organisations that assist with payment processing, identity verification, and technology infrastructure management — such as bKash, Nagad, and Rocket — receive limited access to information necessary for the service. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.

4.2 Legal Obligations

Information may be disclosed when required by court orders, regulatory authority directives, or applicable law. Even in such circumstances, we take every precaution to protect your information.

4.3 Fraud Prevention

As part of anti-money laundering (AML) and fraud prevention measures, necessary information may be shared with relevant investigative agencies.

Section 5 Data Protection Measures

fd66 has adopted industry-standard technical and administrative measures to protect your information:

• SSL/TLS encryption is used for all data transfers.
• Sensitive information is stored on servers in an encrypted state.
• Account access is secured by Two-Factor Authentication.
• Regular security audits and vulnerability assessments are conducted.
• Strict data access control policies are enforced for staff.
• Firewalls and intrusion detection systems are active around the clock.

While we are committed to ensuring the highest level of protection, no method on the internet is completely impenetrable. If a security breach is suspected, we will immediately notify affected users and take the necessary steps.

Section 6 Data Retention Period

fd66 retains your personal information only for as long as it is needed to provide services or meet legal obligations. General guidelines:

• Active account information: for as long as the account remains active.
• Financial transaction records of closed accounts: for the period specified under applicable law.
• Customer support communication logs: for the period required for dispute resolution.
• Security and fraud prevention logs: for the duration of the relevant risk assessment period.

After the specified period, information is securely deleted or anonymised.

Section 7 Your Rights

You have the following rights regarding your personal information, which fd66 respects:

7.1 Right of Access

You may request a copy of the information we hold about you.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Restrict Processing

For specific reasons, you may request that the processing of your information be temporarily suspended.

7.5 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional messages or emails, you can contact our customer service at any time to stop them.

To exercise any of the above rights, contact us at [email protected]. We provide support in Bengali and English via 24/7 live chat and email.

Section 8 Protection of Minors

fd66 only provides services to those aged 21 and above. We do not knowingly collect or process any personal information from minors. Age verification is mandatory at registration. If it comes to our attention that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

Section 9 International Data Transfers

Due to the technical requirements of the service, your information may be processed or stored on servers located outside Bangladesh. Regardless of where the information is transferred, the protection standards described in this policy are maintained, and equal standards are ensured from third parties through appropriate contractual arrangements.

Section 10 Policy Changes

fd66 reserves the right to change this privacy policy at any time. For significant changes, we will:

• Display a prominent notice on the website.
• Notify registered users via email.
• Update the date of the change at the top of this page.

If you continue to use the service after the updated policy is published, you will be considered to have agreed to the new policy.

Section 11 Responsible Gaming and Data Protection

Responsible gaming is a core commitment at fd66. Your gaming activity data is also used for user protection. If our system detects unusual gaming behaviour — such as excessive time or money spent — we may take preventive measures, including setting deposit limits or offering the option to take a voluntary break. To learn more about this initiative, visit our Responsible Gaming page.

Section 12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Language: Support available in Bengali and English

We strive to resolve all privacy-related requests properly and as promptly as possible.